SecurCare is a support system for potential technical issues that might arise during the installation or operation of a SecurID system. The contract term is 1 year.
There are two support options:
SecurCare (standard) — telephone support from 9:00 am to 6:30 pm, Monday to Friday, except: Good Friday, Easter Monday, 25 December and 26 December. The response time for submitted issues is up to 4 hours. Patches and maintenance releases are available for the latest software version (e.g. 5.0) and the previous one (e.g. 4.1). Software upgrades are available free of charge. Telephone support applies to all currently supported versions.
SecurCare Extended — 24/7 telephone support. The response time for submitted issues is up to 1 hour. Patches and maintenance releases are available for the latest software version (e.g. 5.0) and the previous one (e.g. 4.1). Software upgrades are available free of charge. Telephone support applies to all currently supported versions.
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